Pingo is secure workspace chat operated by Triple 3 Labs. If something's not working — or you just have a question — we'll get you sorted out fast.
Email supportzeke@triple3labs.io · we typically reply within one business day
Double-check you're using your work email address. If you've forgotten your password, ask any workspace admin to reset it from the Admin console — you'll get a temporary password to sign in with, then you can set a new one under Your profile → Change password.
Pingo is invite-only. Ask a workspace owner or admin to invite you.
Open Your profile to set your global preference (everything / DMs & mentions / nothing), or use the bell icon in any channel's header to set that channel to all messages, mentions only, or mute.
Use Report message from the message actions menu, or email zeke@triple3labs.io with the workspace, channel, sender, and a short description. Triple 3 Labs and the applicable workspace administrators can investigate the report and deactivate or remove an abusive user from the workspace.
Open Your profile → Delete account in the app and type DELETE to confirm. This removes your account and content from active systems across every workspace you use; limited residual copies may remain in encrypted backups until normal rotation. Prefer email? Write zeke@triple3labs.io from your account address. See our privacy policy for details on what we store.
Email us with what you were doing, what you expected, and a screenshot if you can. Include your device type (Mac, iPhone, browser) — it helps us reproduce the problem quickly.