These terms govern business use of Pingo. They're written to be readable — plain language first, with the legal specifics kept where they matter.
Effective August 23, 2026
Provider: Triple 3 Labs, the trade name of JMC Companies, LLC, an Ohio limited liability company with a principal place of business in Ohio, USA ("Triple 3 Labs," "Provider," "we," "us," or "our"). Charges appear on payment statements under the descriptor PINGO.
Product: Pingo, a team messaging and collaboration application made available at pingo.triple3labs.io and related subdomains (the "Service").
Legal contact: legal@triple3labs.io
Invite-only onboarding. The Service does not offer self-service public signup. A Customer's Workspace is provisioned by Provider, and Users are added only by invitation from a Customer administrator or by Provider at Customer's request.
Administrator authority. Customer designates one or more Workspace administrators who may invite, suspend, and remove Users; rename or archive channels; set display names; and configure Workspace settings. Customer is responsible for its administrators' actions within the Workspace.
Accurate information. Customer will provide accurate billing and contact information and keep it current.
User accounts. Users must not share login credentials. Customer is responsible for maintaining the confidentiality of its Users' credentials and for all activity occurring under its Workspace, except activity directly caused by Provider's breach of this Agreement.
Eligibility. The Service is intended for use by businesses and their personnel who are at least 18 years old. The Service is not directed to, and must not be used by, individuals under the age of 16. See the Privacy Policy for more detail.
Geographic scope. The Service is currently offered to customers located in the United States only.
Customer and its Users will not use the Service to:
Suspension for violation. Provider may suspend or restrict a Workspace's or User's access if Provider reasonably believes a violation is occurring. Where the violation does not present an immediate risk to the Service, other customers, or any person, Provider will give Customer 48 hours' notice and an opportunity to cure. Where immediate risk exists, Provider may suspend first and notify promptly after.
No regulated-data commitment. Provider does not currently support the Health Insurance Portability and Accountability Act ("HIPAA") and will not sign a Business Associate Agreement. Customer must not use the Service to store or transmit protected health information.
Per-seat pricing. The Service is billed per Seat, per month. The default list price is $8.00 per Seat per month, unless an Order Form specifies custom pricing for Customer.
Seat counting. A Seat is counted for each active, non-deactivated human User with access to the Workspace. The Seat count in effect at the end of a billing period is the count that invoices for that period. Bot accounts and integrations are excluded from the Seat count regardless of activity level.
Billing cycle. Fees are billed monthly via Stripe, Provider's payment processor. Provider does not receive or store Customer's payment card number; Stripe handles all cardholder data under its own terms and PCI-DSS obligations.
Mid-cycle Seat changes. Billing is not prorated. Seats added or removed during a billing period are reflected in the Seat count at the end of that period; no mid-cycle proration credits or charges are issued.
Price changes. Provider may change fees for future billing periods with at least 30 days' advance notice to Customer's billing contact. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.
Taxes. Fees are exclusive of applicable sales, use, and similar taxes, which Customer is responsible for unless Customer provides a valid exemption certificate.
Refunds. Fees are non-refundable except as required by law, and except that if Customer terminates this Agreement because of Provider's material breach that Provider failed to cure under Section 07, Customer will receive a pro-rata refund of prepaid fees for the unused remainder of the then-current billing period.
Billing disputes. Customer must notify Provider of any billing dispute in writing within 30 days of the disputed invoice date, or the invoice is deemed accepted.
If a payment fails, Provider will notify Customer's billing contact and allow a grace period of 14 days to cure before suspending access.
During suspension for nonpayment, Customer Content is retained — not deleted — so that access can be restored promptly upon payment. Provider is not obligated to retain Customer Content indefinitely; see Section 07 for post-termination retention.
If payment is not cured within 30 days of suspension, Provider may terminate the Workspace under Section 07 and treat the Customer Content per the deletion timeline described there.
Provider will not delete Customer Content solely for late payment before the notice-and-cure periods above have run.
Customer Content. As between the parties, Customer owns all right, title, and interest in Customer Content. Customer grants Provider a non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely to provide, maintain, secure, and support the Service, and as otherwise permitted by the Privacy Policy.
The Service. Provider and its licensors own all right, title, and interest in and to the Service, including its software, design, trademarks, and documentation. No rights are granted to Customer except the limited right to access and use the Service as set out in this Agreement.
Feedback. If Customer provides suggestions or feedback about the Service, Provider may use it without restriction or obligation to Customer.
Term. This Agreement begins on the Effective Date (or Order Form effective date) and continues until terminated as described in this Section.
Termination for convenience. Either party may terminate at the end of the then-current billing period on 30 days' written notice, subject to any minimum term in an Order Form.
Termination for cause. Either party may terminate immediately on written notice if the other party materially breaches this Agreement and fails to cure within 30 days of receiving notice of the breach.
Effect of termination. On termination, Customer's right to access the Service ends. Customer may request a full export of its Workspace's Customer Content — messages, files, and profile data in a portable format — for 30 days after termination. After that window, Provider will delete the Workspace's Customer Content from active systems; residual copies may persist in encrypted backups for a limited period before being purged through the normal backup rotation cycle, as described in the Privacy Policy.
Survival. Sections 06, 08, 09, 10, 11, and 13 survive termination.
Each party may disclose non-public business, technical, or product information to the other ("Confidential Information"). The receiving party will (a) use Confidential Information only to perform under this Agreement, (b) protect it with at least the same care it uses for its own similarly sensitive information, and no less than reasonable care, and (c) not disclose it to third parties except to personnel and subprocessors with a need to know and under confidentiality obligations at least as protective as this Section.
Confidential Information excludes information that is or becomes public without breach of this Agreement, was already known to the receiving party without confidentiality restriction, or is independently developed without use of the disclosing party's Confidential Information.
This Section does not restrict disclosures required by law, provided the disclosing party gives notice where legally permitted.
Exclusion of certain damages. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, arising out of or related to this Agreement, even if advised of the possibility of such damages.
Liability cap. To the maximum extent permitted by law, each party's total aggregate liability arising out of or related to this Agreement will not exceed the fees paid by Customer in the three (3) months preceding the event giving rise to the claim.
Carve-outs. The cap above does not apply to: (a) either party's indemnification obligations under Section 11; (b) Customer's payment obligations; (c) either party's breach of Section 08 (Confidentiality); or (d) either party's gross negligence or willful misconduct.
Some jurisdictions do not allow certain limitations of liability; in such jurisdictions, the above limitations apply only to the extent permitted by law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Uptime. Provider does not warrant that the Service will be uninterrupted or error-free, and makes no uptime commitment or service level agreement at this time. Provider monitors the Service and works to resolve outages promptly, but no availability percentage is promised.
Provider does not warrant that the Service will meet Customer's specific requirements or that data loss will never occur. Customer is responsible for maintaining its own backups of critical information where feasible, in addition to Provider's own backup practices described in the Privacy Policy.
By Customer. Customer will indemnify, defend, and hold harmless Provider from third-party claims arising out of (a) Customer Content, (b) Customer's or its Users' violation of Section 03 (Acceptable Use), or (c) Customer's violation of applicable law.
By Provider. Provider will indemnify, defend, and hold harmless Customer from third-party claims alleging that the Service, as provided by Provider and used in accordance with this Agreement, infringes a third party's US intellectual property rights. This obligation does not apply to claims arising from (i) modification of the Service by anyone other than Provider, (ii) combination of the Service with products, data, or processes not supplied by Provider, where the claim would not have arisen but for the combination, or (iii) Customer's continued use of an allegedly infringing version after Provider has made a non-infringing update available.
Process. The indemnified party will promptly notify the indemnifying party of any claim, allow the indemnifying party to control the defense, and provide reasonable cooperation.
Service changes. Provider may add, modify, or discontinue features of the Service from time to time. Provider will use reasonable efforts to avoid materially degrading core functionality Customer relies on without notice.
Terms changes. Provider may update these Terms from time to time. For material changes, Provider will provide at least 30 days' advance notice by email to Customer's administrators or by in-product notice. Continued use of the Service after the effective date of updated Terms constitutes acceptance. If Customer does not agree to a material change, Customer's sole remedy is to terminate under Section 07 before the change takes effect.
This Agreement is governed by the laws of the State of Ohio, without regard to conflict-of-laws principles.
The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Holmes County, Ohio for any dispute arising out of this Agreement, and waive any objection to venue there.
Entire agreement. This Agreement, together with any Order Form and the Privacy Policy, is the entire agreement between the parties regarding the Service and supersedes all prior or contemporaneous agreements on the subject.
Assignment. Neither party may assign this Agreement without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets.
No third-party beneficiaries. This Agreement does not create rights for any person or entity other than the parties.
Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.
Severability. If any provision of this Agreement is held unenforceable, the remaining provisions remain in full effect.
Notices. Legal notices to Provider must be sent to legal@triple3labs.io. Notices to Customer will be sent to the billing or administrator contact on file.
Independent contractors. The parties are independent contractors; this Agreement does not create a partnership, joint venture, or agency relationship.